Help

Common questions

Billing and licence answers. Support email arrives with payments.

Is lifetime every future version?: Lifetime is the core EPDF product: later core majors are included. It is not a promise of unlimited hosted or per-use services.
What about v2 or v3?: There is no EPDF 2 or EPDF 3 repurchase for normal local PDF editor features. Hosted AI, substantial cloud storage, and high-volume server jobs may be sold separately.
What does £1 a month include?: £1 a month always includes the latest major while you pay. Cancel and you return to the free watermarked tier.
Do my PDFs leave this computer?: Files stay on your device. Local OCR stays in the tab. We only receive a copy if you choose a server convert job.
How many devices can I register?: Use EPDF on 3 devices per account.
Is VAT included?: Prices are in pounds sterling. Checkout will state whether VAT is included.
Where is the Windows app or the extensions?: Open EPDF in the browser, or install it on Windows from Microsoft Edge or Chrome. It then appears in the Start menu and can edit local PDFs offline. Chrome and Edge extensions can still be loaded unpacked from the repo. A dedicated signed Windows installer and mobile stores are not offered yet.
What is not included?: Generative AI, cloud storage, and legally-binding e-sign request workflows.